Cancellation policy & terms of business

When booking you agree to abide by our Cancellation Policy & Terms of Business.

The Following Terms Apply To All Appointments Made

  • 24 hours notice is required if you need to cancel or change your appointment, otherwise, the late cancellation charge of 50% of the full treatment value will apply.
  • If you fail to show for the appointment, your treatment(s) will be charged at full cost.
  • Course appointments missed or late cancelled, will automatically be deducted from course records.

Gift Vouchers And Pre-Paid Vouchers

  • Gift vouchers are valid for 12 months from date of purchase after which they cannot be used.
  • You are required to present the gift certificate or discount voucher at the time of treatment.
  • If you cancel or reschedule your booking within 24 hours of your appointment, your gift certificate or voucher will become null and void.

Offers And Discounts

  • Only one offer or discount can be used per treatment.
  • When booking a course of treatments, the course must be fully paid in advance in order to qualify for a discount.